Shipping Policy
Welcome to AncientFUTURES! We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand our processes and terms.
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Introduction
At AncientFUTURES, we strive to ensure that your shopping experience is smooth and satisfactory. Below you will find detailed information about our shipping policy, including processing times, shipping rates, delivery estimates, and more.
Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates and Delivery Estimates
At ancientFUTURES, we are a small cottage industry business, focussed on creating high quality, sustainable slow fashion.
While we do our best to keep most of our items in stock, some products are made to order.
Please allow 1-10 business days for shipping our 'in stock items' and an additional 7 days for 'made to order pieces.'
If you need your order sooner please reach out to us and we'll do our best to accommodate your request.
Thanks for supporting our wearable art!
Shipment to P.O. Boxes or APO/FPO Addresses
AncientFUTURES ships to addresses within Canada and the U.S., including U.S. Territories and APO/FPO/DPO addresses. Please note that expedited shipping options may not be available for P.O. Boxes or APO/FPO addresses.
Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
AncientFUTURES is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
AncientFUTURES is not liable for any products damaged or lost during shipping. Please be careful when opening poly mailers to avoid cutting the garments beneath. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship internatinally, but please be aware it can take 1-4 months. So please be patient. We will only ship internationally if you have purchased tracking. If not we will refund your order.
Contact Information
For any questions or concerns regarding your order, please contact us at:
- Email: ancientfutures@gmail.com
- Address: AncientFUTURES, 5190 Bills Rd, Duncan, BC, Canada
Thank you for shopping with AncientFUTURES!